Achieve customer satisfaction with efficient issue tracking and resolution during and after warranty.
Seamless handover of information from sales and progression teams to support teams ensuring smooth transition to effective post sales customer care
Deliver excellent support with total visibility and control over snags, issues and information requests. Comprehensive capabilities aid management of resolutions by project teams and subcontractors, and facilitates seamless communication
Customer and Unit Information
Seamless transfer of customer and unit information from sales to support teams ensures agents have complete history so as to effectively resolve issues
Calls, Issues and assignments
Log and track calls and related issues. Manage assignments to operatives and subcontractors and track completions within committed SLAs
Maintain a comprehensive history of emails, calls, meetings and site visits related to support requests. Maintain complete transparency during the resolution process
Escalations and Reporting
Pro-active tracking and escalation of issues likely to miss SLA targets and tracking dashboards that help managers ensure consistent performance
Comprehensive history capture
Capture all communication with the customer and immediate visibility while answering support calls
Track calls and issues
Intuitive call and issue logging interfaces help in a smooth on-boarding process
Linked calls and Issues
Link associated calls and issues across units on development that need to be simultaneously resolved
Define standard templates so that users can send support communication quickly and comply with corporate standards
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